JS
JULIA S

1 reviews | Active since Sept 2026

14 Sept 2026, 12:44

FAILURE TO PAY OUT FUNERAL CLAIM - AVBOB

I put a claim for late wife on 09/09 Avbob said payment will be after 3 weeks, had to borrow money for funeral proceedings on 12/09, am so disappointed on Avbob with their service, they have put me through such a distress emotionally and financially. I buried my wife with borrowed money which I still have to pay back with interest.

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Replies (4)
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply15 Sept 2026, 09:05
Official
Dear JS,

We truly regret to hear about your recent experience with AVBOB policy. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.

Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.

Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.

Sincerely,

AVBOB Complaints Team
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply15 Sept 2026, 09:07
Official
Dear JS,

We truly regret to hear about your recent experience with AVBOB policy. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.

Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.

Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.

Sincerely,

AVBOB Complaints Team
JS
JULIA S's update15 Sept 2026, 12:14
Reviewer Update
Hallo Peter, thank you so much Avbob processed and paid my claim this morning.
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply15 Sept 2026, 14:45
Official
Good day JS,

Thank you or your feedback.

We are pleased that you have been assisted.

Regards,

AVBOB TEAM