TM
Thabang M

1 reviews | Active since Jan 2013

24 Nov 2016, 10:31

Factory fault coffins

<p>Our experience was terrible especially at a time of grieving. Avbob really showed us they don't care and that we are just another ordinary customer. Apart from being late on the day of the funeral and telling us they don't know where our deceased was when they transported the deceased, Avbob gave us a factory fault of a coffin with cracks on it. The service we received was just poor, impersonal and inconsiderate.</p>

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Replies (2)
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply25 Nov 2016, 08:11
Official

Dear Jistaboy,

We thank you for making us aware of your complaint and we will contact you as soon as possible to resolve the matter.

Kind Regards,

AVBOB Family

Best regards,

AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply08 Dec 2016, 11:16
Official

Outcome

Dear Jistaboy ,

We have investigated your complaint and have communicated the findings to you.

We hope that the matter has been resolved to your satisfaction.

Should you have any further enquiries in this regard please send an email to *** or a fax to ***.

Kind Regards,

AVBOB Family

Best regards,