JL
Joanne L
1 reviews | Active since Nov 2022
01 Jul 2025, 06:31
*****
I'm tired...Avbob is ********ly deducting from my payslip. I've been fighting this issue for months. Then last month I was told that the policies have been cancelled and my funds were returned after about a month and I was also promised that no funds would be taken from my account again. Then 13 of June, there were 3 deductions from Avbob again. I emailed and queried these and was promised reimbur*****t. Until today I'm still waiting. I haven't paid my rent because of these people. Whenever I inquire I'm told funds have not yet reflected. This is annoying. I'm seriously considering sueing them for their *****ulent behaviour.
Helpful (0)
Replies (8)0
Replies (8)
AVBOB Mutual Assurance Society's replyOfficial
02 Jul 2025, 09:57Dear JL,
We truly regret to hear about your recent experience with AVBOB. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
We truly regret to hear about your recent experience with AVBOB. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
AVBOB Mutual Assurance Society's reply02 Jul 2025, 09:57
Official
Dear JL,
We truly regret to hear about your recent experience with AVBOB. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
We truly regret to hear about your recent experience with AVBOB. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
JL
Joanne L's updateReviewer Update
08 Jul 2025, 19:30Here I am today the 8th of July, still waiting for my refund but nothing. This company is very frustrating ðŸ˜ðŸ˜”
JL
Joanne L's update08 Jul 2025, 19:30
Reviewer Update
Here I am today the 8th of July, still waiting for my refund but nothing. This company is very frustrating ðŸ˜ðŸ˜”
JL
Joanne L's updateReviewer Update
11 Jul 2025, 12:14Still nothing from Avbob, no call, no email and no refund.
JL
Joanne L's update11 Jul 2025, 12:14
Reviewer Update
Still nothing from Avbob, no call, no email and no refund.
JL
Joanne L's updateReviewer Update
12 Jul 2025, 10:36Still nothing
Seems nobody is nobody is contacting me.
I need my money
Seems nobody is nobody is contacting me.
I need my money
JL
Joanne L's update12 Jul 2025, 10:36
Reviewer Update
Still nothing
Seems nobody is nobody is contacting me.
I need my money
Seems nobody is nobody is contacting me.
I need my money
JL
Joanne L's updateReviewer Update
14 Jul 2025, 12:09Avbob is not responding to my emails anymore and my refund remains unpaid
JL
Joanne L's update14 Jul 2025, 12:09
Reviewer Update
Avbob is not responding to my emails anymore and my refund remains unpaid
AVBOB Mutual Assurance Society's replyOfficial
24 Dec 2025, 11:33Good day,
The matter has been concluded and all premiums received after cancellation has been refunded.
Regards
The matter has been concluded and all premiums received after cancellation has been refunded.
Regards
AVBOB Mutual Assurance Society's reply24 Dec 2025, 11:33
Official
Good day,
The matter has been concluded and all premiums received after cancellation has been refunded.
Regards
The matter has been concluded and all premiums received after cancellation has been refunded.
Regards
JL
Joanne L's updateReviewer Update
13 Jun 2026, 14:15Avbob is at it again...I've sent countless emails but refund still not paid
JL
Joanne L's update13 Jun 2026, 14:15
Reviewer Update
Avbob is at it again...I've sent countless emails but refund still not paid
AVBOB Mutual Assurance Society's replyOfficial
19 Jun 2026, 10:37Dear Joanne L,
Please note that we are currently experiencing a system outage affecting our complaint-handling platform and related processes. This may result in delays in the registration and response to complaints.
Our teams are working urgently to restore services, and we will do our utmost to assist during this period. We apologise for any inconvenience caused and appreciate your patience and understanding.
Regards,
AVBOB Team
Please note that we are currently experiencing a system outage affecting our complaint-handling platform and related processes. This may result in delays in the registration and response to complaints.
Our teams are working urgently to restore services, and we will do our utmost to assist during this period. We apologise for any inconvenience caused and appreciate your patience and understanding.
Regards,
AVBOB Team
AVBOB Mutual Assurance Society's reply19 Jun 2026, 10:37
Official
Dear Joanne L,
Please note that we are currently experiencing a system outage affecting our complaint-handling platform and related processes. This may result in delays in the registration and response to complaints.
Our teams are working urgently to restore services, and we will do our utmost to assist during this period. We apologise for any inconvenience caused and appreciate your patience and understanding.
Regards,
AVBOB Team
Please note that we are currently experiencing a system outage affecting our complaint-handling platform and related processes. This may result in delays in the registration and response to complaints.
Our teams are working urgently to restore services, and we will do our utmost to assist during this period. We apologise for any inconvenience caused and appreciate your patience and understanding.
Regards,
AVBOB Team