Extremely Poor Service – Elderly Customer Forced to Travel Across Provinces To Cancel Policy

am extremely disappointed with Avbob’s service. My elderly mother, a loyal customer of over 20 years, was forced to travel all the way from Gauteng to KwaZulu-Natal just to cancel a policy. She was told that the policy could not be cancelled without the people covered signing in person, in her presence. When she finally arrived in KZN, the staff assisting her were shocked that she had to travel so far for something that could have been handled at the Gauteng office.

Additionally, when adding people to cover, multiple individual policies were opened instead of a single family policy—possibly to earn commission. When my mother asked for this to be corrected, she was told that each policy would have to be cancelled and restarted from scratch, rather than being adjusted.

This is unacceptable treatment for a loyal, elderly customer. Forcing her to travel across provinces and mishandling her policies shows a complete disregard for clients and basic customer service. Avbob urgently needs to fix its processes and treat customers with the respect they deserve.