EXTREMELY POOR SERVICE

THE SERVICE FROM THEIR CUSTOMER SERVICE DEPARTMENT AND REWARD DEPARTMENT IS EXTREMELY POOR.I HAVE BEEN TRYING TO ASSIST MY AUNT WHO IS 88 YEARS OLD IN GETTING HER VOUCHERS AS I NORMALLY DO BUT NOW I FORGOT THE PASSWORD BUT WHEN I DO THE PROCEDURE IT KEEPS ON TELLING ME THAT THE USERNAME IS WRONG AND I KNOW THE USERNAME BUT WHEN I CALLED FOR ASSISTANCE THEY FAILED TO ASSIST KEPT ON MOVING ME TO EVERY DEPARTMENT AND WASTED MY AIRTIME. I THEN SENT AN EMAIL STILL NO PROPER RESPONSE OF ASSISTNACE.I RECENTLY CALLED AGAIN WAITED FOR APPROXIMATELY 15 MINUTES WHEN IT WAS MY TURN THE CALL WAS DROPPED. NOW QUESTION IS, IS THIS HOW THEY HELP ELDERLY PEOPLE OR ARE THEY DOING THIS ON PURPOSE TO KEEP THE VOUCHERS FROM ELDERLY PEOPLE FOR THEMSELVES