Extremely disappointing service from AVBOB Funeral Services

I am extremely disappointed with the service I have received from AVBOB Funeral Services. I have been waiting for my cash back claim to be paid for three weeks now with no resolution.

The biggest issue is the complete lack of communication and customer service.I have tried contacting AVBOB repeatedly, but getting through to them is almost impossible. I have spent a significant amount of airtime trying to reach someone, only for the call to disconnect just when I think someone is finally going to answer.

A funeral policy is something people take out because they want peace of mind and assurance that they will be looked after when they need assistance. Unfortunately, my experience has been the complete opposite.

Three weeks of waiting, no proper feedback, no meaningful communication and no resolution is simply unacceptable.

Based on my experience, I would seriously encourage anyone considering funeral cover to research AVBOB’s current customer service and claims experience carefully before committing their money. At this stage, I cannot recommend them because the level of service and communication I have received has been extremely disappointing.

AVBOB, I would appreciate an urgent response and resolution regarding my outstanding cash\-back claim\.