Extremely Disappointed Client

Hello Peter.My name is Lerato Chiloane.This is the second time I'm writing a review to you about Avbob and I'm experiencing the same treatment as the last time.I lost my mother on the 16 September 2021 and I went to claim on the 22 September 2021 till today I have not received my claim.I called Avbob customer service where I spoke to 4 different people and they told me my claim is still pending Tomorrow we laying my mother to rest and Avbob has not paid.Im being told that during the weekend and holidays the cash department is not working?What should 8 do now because I need that money.This is the second time they are doing this,I buried my father without the claim being payed only to receive the money 3 days after the funeral.I have NEVER missed any payment on my policy and they ALWAYS debit and find funds in my account but when its time to pay back the claim they have stories .Hello Peter please assist.