LN
Lerato N
1 reviews | Active since Jun 2019
02 Sept 2025, 11:56
Extremely bad customer service😡😡😡
I have always been an advocate for the Avbob brand because I was so happy with their service. After experiencing the Germiston branch last week I'm so so disappointed in the service. I have recently lost my daughter and I have been experiencing the worst experience a beriveed parent shouldn't under go. Kobus, Dolly etc from the Germiston branch treat their customers terrible to such an extent that I have decided to use another burial parlour. They have even made the process of moving her unbearable aswell. My advice don't ever use Avbob Germiston services I have had beautiful experiences with other branches especially Alberton branch, however Avbob Germiston is the worst service ever. I'm definitely going to be vocal on the socials as well to spread awareness.
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Replies (5)0
Replies (5)
AVBOB Mutual Assurance Society's replyOfficial
02 Sept 2025, 12:29Dear LN,
We truly regret to hear about your recent experience with AVBOB policy . We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints TEAM
AVBOB Mutual Assurance Society's reply02 Sept 2025, 12:29
Official
Dear LN,
We truly regret to hear about your recent experience with AVBOB policy . We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints TEAM
LN
Lerato N's updateReviewer Update
02 Sept 2025, 12:38Do you know it came down to us getting an attorney to be in contact with them because that Kobus character has **** and gave a false narrative about what happened. In all truth Dolly is very *********** aswell.
LN
Lerato N's update02 Sept 2025, 12:38
Reviewer Update
Do you know it came down to us getting an attorney to be in contact with them because that Kobus character has **** and gave a false narrative about what happened. In all truth Dolly is very *********** aswell.
LN
Lerato N's updateReviewer Update
02 Sept 2025, 13:37Interesting enough the person from your call centre taking down this complaint is Dolly. How will the truth ever be uncovered, I wonder! The conduct it's self is suspect.
LN
Lerato N's update02 Sept 2025, 13:37
Reviewer Update
Interesting enough the person from your call centre taking down this complaint is Dolly. How will the truth ever be uncovered, I wonder! The conduct it's self is suspect.
LN
Lerato N's updateReviewer Update
04 Sept 2025, 07:07I am pleased to announce that Avbob has apologised and have since corrected the situation. Their prompt response to my complaint was very comforting under these painful circumstances. Thanks to Lerato from the complaints department whom was so empathetic to my situation. Thanks to Kobus for rectifying this miscommunication that had transpired. This was the true definition of customer satisfaction. Thank you Avbob for restoring my faith in you. Well done!👍
LN
Lerato N's update04 Sept 2025, 07:07
Reviewer Update
I am pleased to announce that Avbob has apologised and have since corrected the situation. Their prompt response to my complaint was very comforting under these painful circumstances. Thanks to Lerato from the complaints department whom was so empathetic to my situation. Thanks to Kobus for rectifying this miscommunication that had transpired. This was the true definition of customer satisfaction. Thank you Avbob for restoring my faith in you. Well done!👍
AVBOB Mutual Assurance Society's replyOfficial
05 Sept 2025, 13:39Dear LN,
Its our pleasure.
Its our pleasure.
AVBOB Mutual Assurance Society's reply05 Sept 2025, 13:39
Official
Dear LN,
Its our pleasure.
Its our pleasure.