SB
Snoopy B
1 reviews | Active since Jun 2023
23 Dec 2025, 08:03
EXHAUSTED AND REGRETFULL CLIENT
Policy number AL***A1, I have been attempting to cancel this funeral policy since death certificate was receivedin November 2025. I contacted Avbob several times and nothing is happening. You are fast to process applications and debit orders but don't want to cancel. The death certificate was submitted at Tzaneen branch, I made a lot of cancelations through your email channel and made several contacts without luck. Remove the policy in my persal, I even regret not using the bank for payments.... Exhausted and regretful client. I don't have any rating for this company
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AVBOB Mutual Assurance Society's replyOfficial
24 Dec 2025, 08:30Dear SB,
We truly regret to hear about your recent experience with AVBOB. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our Claims department has received the documentation, and we are in process to terminate the policy. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
We truly regret to hear about your recent experience with AVBOB. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our Claims department has received the documentation, and we are in process to terminate the policy. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
AVBOB Mutual Assurance Society's reply24 Dec 2025, 08:30
Official
Dear SB,
We truly regret to hear about your recent experience with AVBOB. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our Claims department has received the documentation, and we are in process to terminate the policy. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
We truly regret to hear about your recent experience with AVBOB. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our Claims department has received the documentation, and we are in process to terminate the policy. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team