LM
Lifa M
1 reviews | Active since Jul 2023
03 Apr 2024, 16:48
Every very bad service
Firstly I sent an enquiry via their email address with regards to amending my policy, it's the third week today, no response from and I made sure that I followed the necessary steps.
Secondly thier Live Chat Option on their website is ***, as they will tell you that you are the 1 on queue but you will wait forever as no one will ever answer you.
Thirdly they just increased my premiums, no sms no email to let me know that they will be increasing.
I will be switching to the competitor even if it means paying double the premiums.
Helpful (0)
Replies (3)0
Replies (3)
AVBOB Mutual Assurance Society's replyOfficial
04 Apr 2024, 15:18Dear Lifa, We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly. Our team is currently reviewing your complaint and will get back to you as soon as possible with a solution. We appreciate your patience and understanding. Kind regards,AVBOB Complaints Team
AVBOB Mutual Assurance Society's reply04 Apr 2024, 15:18
Official
Dear Lifa, We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly. Our team is currently reviewing your complaint and will get back to you as soon as possible with a solution. We appreciate your patience and understanding. Kind regards,AVBOB Complaints Team
LM
Lifa M's updateReviewer Update
07 Apr 2024, 07:48I received a call from your complaints department, the person I was communicating with, has since said he will forward me an email which I can use to send bank statement to get my refund, even now, I'm still waiting for the email, it's been 4 days now. You don't reply to emails, only automated, your "Live Chat" Option is even worse,no one will respond, they will be telling you that you are one in queue but you won't be assisted.
LM
Lifa M's update07 Apr 2024, 07:48
Reviewer Update
I received a call from your complaints department, the person I was communicating with, has since said he will forward me an email which I can use to send bank statement to get my refund, even now, I'm still waiting for the email, it's been 4 days now. You don't reply to emails, only automated, your "Live Chat" Option is even worse,no one will respond, they will be telling you that you are one in queue but you won't be assisted.
AVBOB Mutual Assurance Society's replyOfficial
23 Apr 2024, 15:28Dear Lifa,
Your comment has been noted and we will contact you in due course.
Regards,
Your comment has been noted and we will contact you in due course.
Regards,
AVBOB Mutual Assurance Society's reply23 Apr 2024, 15:28
Official
Dear Lifa,
Your comment has been noted and we will contact you in due course.
Regards,
Your comment has been noted and we will contact you in due course.
Regards,