Employee saves company from legal action.

I want to be clear, I am not giving this business the five stars but rather to the employee by the name of Cherelle Bosch for her effort, caring and excellent service in doing whatever she can to resolve a complaint I lodged with the branch that undertook the burial and the tombstone of my mother-in-law. The complaint was in respect to a broken down and very costly tombstone due to poor workmanship. When I lodged the complaint at the beginning of the year with the branch in question, it was totally ignored, thinking it would simply go away. Three months later I decided to threaten them with legal action and only then did they respond by referring me to Cherelle who is currently going out of her way to resolve this problem. She is an asset to this organisation for she is the reason why I have not proceeded with legal action. Thank you Cherelle.