Elsie not doing her job

Elsie who I have ben referred to by call center staff to resolve my problem does not return any of the calls. the staff has left several messages for her, and i have wasted and exhuasted all my airtime trying to get my problem with avbob resolved. <br> Finally, I got hold of her myself after Mr Nape at the call centre advised me to fax the document to Elsie and should let them know by phoning them again that i faxed and she on the other hand should let them know that she received the document. the doc went through. i had to load an airtime again, and asked for this lady only to find that she was so relaxed wherever she must have been and promised to call me in 15mins from then, but up until now, it is more than an hour now, SHE NEVER CALLED.