Easy to apply, hard to get your money back.

In October 2011 I took out an Avbob policy. Pretty easy, everything was done on line and everything seemed peachy. I presently work for a Bank and received a much lower premium in terms of my policy and thought that I would just call Avbob and cancel the policy. The policy is for my dad and I am the one paying for it. I sent through the documents and made it perfectly clear that I am unable to take my ill dad to the Avbob branch to sign cancellation letters. The 2 people I spoke to confirmed that I can just send through the documents and it will be sorted out by the cancellations department. To my surprise I received an email from them advising that I need to take my dad to the centre and sort this out. And to add to this, I was told that I wouldn’t get all my premiums back. Long story short, I don’t want to deal with Avbob anymore. They were very quick to sign on me and take my premiums every month but now that I want to leave them, they come up with all kinds of stories. It’s pretty simple, I want the policy cancelled by the end of the day and the premiums to be paid back. I have taken on many companies before and I am not afraid of Avbob. I don’t want to listen to paper work stories, there was no signage needed initially so please don’t even try this with me. I expect a call by no later than 12.30 PM today.