LM
Lerato M
1 reviews | Active since Nov 2015
30 Jun 2024, 20:34
Double debit debit
I was double debited by avbob and this insurance company has made it a norm of going into my account on the incorrect date that I didint agree on with them this is going to result in policies lapsing and more and more unhappy clients.
May I have my money back that you double debited.
Thanks.
Helpful (0)
Replies (8)0
Replies (8)
AVBOB Mutual Assurance Society's replyOfficial
01 Jul 2024, 15:36Dear Lerato Milanzi,
We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly. Our team is currently reviewing your complaint and will get back to you as soon as possible with a solution. We appreciate your patience and understanding. Kind regards,AVBOB Complaints Team
We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly. Our team is currently reviewing your complaint and will get back to you as soon as possible with a solution. We appreciate your patience and understanding. Kind regards,AVBOB Complaints Team
AVBOB Mutual Assurance Society's reply01 Jul 2024, 15:36
Official
Dear Lerato Milanzi,
We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly. Our team is currently reviewing your complaint and will get back to you as soon as possible with a solution. We appreciate your patience and understanding. Kind regards,AVBOB Complaints Team
We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly. Our team is currently reviewing your complaint and will get back to you as soon as possible with a solution. We appreciate your patience and understanding. Kind regards,AVBOB Complaints Team
LM
Lerato M's updateReviewer Update
02 Jul 2024, 00:03Thanks for your prompt response. I am sure you are fully ware that today is the 1st of July a lot premium deductions take their debit orders on this day. Why was I genuinel told of the standard TurnAroundTime as ro when i mighr ay atleas expext feedback on my query will be resolved? In the mids of everything my things are stuck.
I work for from home my wifi could deduct money for my fiber services. This has put a day worth of production day for? How does this advert my career and nob performance.
This is unacceptable. May I have my money please.
I work for from home my wifi could deduct money for my fiber services. This has put a day worth of production day for? How does this advert my career and nob performance.
This is unacceptable. May I have my money please.
LM
Lerato M's update02 Jul 2024, 00:03
Reviewer Update
Thanks for your prompt response. I am sure you are fully ware that today is the 1st of July a lot premium deductions take their debit orders on this day. Why was I genuinel told of the standard TurnAroundTime as ro when i mighr ay atleas expext feedback on my query will be resolved? In the mids of everything my things are stuck.
I work for from home my wifi could deduct money for my fiber services. This has put a day worth of production day for? How does this advert my career and nob performance.
This is unacceptable. May I have my money please.
I work for from home my wifi could deduct money for my fiber services. This has put a day worth of production day for? How does this advert my career and nob performance.
This is unacceptable. May I have my money please.
LM
Lerato M's updateReviewer Update
03 Jul 2024, 06:44This is totally unacceptable. The fact that you took my way back on the 28 June 2024 and you still failing to refund my funds is a disgrace for such a reputable company.
I would like to escalation my complaint because yet again my debit orders are stuck because you.
This is such an inconvenience because these funds are needed for other debit orders.
Avbob customer service is just beyond disgusting!
I would like to escalation my complaint because yet again my debit orders are stuck because you.
This is such an inconvenience because these funds are needed for other debit orders.
Avbob customer service is just beyond disgusting!
LM
Lerato M's update03 Jul 2024, 06:44
Reviewer Update
This is totally unacceptable. The fact that you took my way back on the 28 June 2024 and you still failing to refund my funds is a disgrace for such a reputable company.
I would like to escalation my complaint because yet again my debit orders are stuck because you.
This is such an inconvenience because these funds are needed for other debit orders.
Avbob customer service is just beyond disgusting!
I would like to escalation my complaint because yet again my debit orders are stuck because you.
This is such an inconvenience because these funds are needed for other debit orders.
Avbob customer service is just beyond disgusting!
AVBOB Mutual Assurance Society's replyOfficial
03 Jul 2024, 16:32Dear Lerato Milanzi,
Your comments has been noted.
We confirm that the refund has been processed.
Kind regards,
Your comments has been noted.
We confirm that the refund has been processed.
Kind regards,
AVBOB Mutual Assurance Society's reply03 Jul 2024, 16:32
Official
Dear Lerato Milanzi,
Your comments has been noted.
We confirm that the refund has been processed.
Kind regards,
Your comments has been noted.
We confirm that the refund has been processed.
Kind regards,
LM
Lerato M's updateReviewer Update
03 Jul 2024, 17:54To be exactly precise R864 was debited on the 28 June 2024 and again on the 29 June 2024. This monring only R432 was refunded? Why are the funds outstanding? You can't call that customer service and a so called refund bring processed?
You better refund my outstanding funds and stop taking me from pillar to ****** post!
You better refund my outstanding funds and stop taking me from pillar to ****** post!
LM
Lerato M's update03 Jul 2024, 17:54
Reviewer Update
To be exactly precise R864 was debited on the 28 June 2024 and again on the 29 June 2024. This monring only R432 was refunded? Why are the funds outstanding? You can't call that customer service and a so called refund bring processed?
You better refund my outstanding funds and stop taking me from pillar to ****** post!
You better refund my outstanding funds and stop taking me from pillar to ****** post!
AVBOB Mutual Assurance Society's replyOfficial
10 Jul 2024, 14:55Dear Lerato,
We apologise for the delay in resolution of your complaint.
The matter is still pending and a resolution/outcome will be confirmed as soon as possible.
Kind Regards,
AVBOB Complaints Department
We apologise for the delay in resolution of your complaint.
The matter is still pending and a resolution/outcome will be confirmed as soon as possible.
Kind Regards,
AVBOB Complaints Department
AVBOB Mutual Assurance Society's reply10 Jul 2024, 14:55
Official
Dear Lerato,
We apologise for the delay in resolution of your complaint.
The matter is still pending and a resolution/outcome will be confirmed as soon as possible.
Kind Regards,
AVBOB Complaints Department
We apologise for the delay in resolution of your complaint.
The matter is still pending and a resolution/outcome will be confirmed as soon as possible.
Kind Regards,
AVBOB Complaints Department
LM
Lerato M's updateReviewer Update
10 Jul 2024, 15:12Please confirm the turn around time?
LM
Lerato M's update10 Jul 2024, 15:12
Reviewer Update
Please confirm the turn around time?
AVBOB Mutual Assurance Society's replyOfficial
15 Jul 2024, 15:45Dear Lerato,
Your complaint will be promptly investigated and we aim to provide you with an outcome by 31 July 2024. If for any reason, this date is exceeded, we will ensure to update you on the outcome via SMS or email.
We value your time, and we will keep you informed on the progress throughout, especially in complex cases that may take longer to resolve.
Kind regards,
AVBOB Complaints Department
Your complaint will be promptly investigated and we aim to provide you with an outcome by 31 July 2024. If for any reason, this date is exceeded, we will ensure to update you on the outcome via SMS or email.
We value your time, and we will keep you informed on the progress throughout, especially in complex cases that may take longer to resolve.
Kind regards,
AVBOB Complaints Department
AVBOB Mutual Assurance Society's reply15 Jul 2024, 15:45
Official
Dear Lerato,
Your complaint will be promptly investigated and we aim to provide you with an outcome by 31 July 2024. If for any reason, this date is exceeded, we will ensure to update you on the outcome via SMS or email.
We value your time, and we will keep you informed on the progress throughout, especially in complex cases that may take longer to resolve.
Kind regards,
AVBOB Complaints Department
Your complaint will be promptly investigated and we aim to provide you with an outcome by 31 July 2024. If for any reason, this date is exceeded, we will ensure to update you on the outcome via SMS or email.
We value your time, and we will keep you informed on the progress throughout, especially in complex cases that may take longer to resolve.
Kind regards,
AVBOB Complaints Department