Don't use Avbob

Hello Peter, I am a grieved, Avbob one of the largest reputable funeral parlour in RSA and beyond its borders is misleading its clients. I was mislead by Miss Mfengu that my policy had matured and that a claim was being processed to which I had to retrieve the deceased body from another funeral parlor to avbob and paid a some of R3000 that was supposedly going to be reimbursed by avbob upon finalization of the claim. A few days after running around pointlessly, I was advised by funeral manager that the claim was unsuccessful and that we additionally had to pay R4900 to remove the body From avbob possesion to another parlor. I was appalled by how the situation was handled and complained but to this day it's been a case of handing over from one person to the other On the 23rd the deceased funeral is scheduled but we cannot continue of cause without the deceased corpse. I cannot in anyway be liable for R4900 when we still hold an active policy with avbob and was told that the cover had matured prior to requesting the corpse from the other parlor. Not only this but had to pay a R3000 fee that was to be reimbursed by avbob upon finalization. Had they not mislead me, I would have of cause chosen a cheaper way of burying my deceased cousin. Miss Mfengu advised this morning not to bother going into avbob for the claim as Mr Letswalo and the parlor manager where not available to attend to us today.

Frustrated is an understatement for how the family is with a funeral in less than 5 days without a corpse and having lost R3000 unwillingly.

I'm now claiming my R300 promised reimbur*****t, the body and This has got to be handled soon considering we have a burial on Saturday.