Don't go there, Worst everthing

On the 21st January 2021, I went to the durban 320 pixley Kaseme branch, they were offline when I arrived and I sat and waited for over 2 hours, and finally they were online I submitted my retrenchment forms i was told by the fair medium sized lady sitting by the door first desk, that SHE has submitted the documents and I should wait to hear from head office and then, on the 24th of February I called the call centre, I was told by tsepho they have not recieved docs from the branch and on the 26th February, I the customer followed up again i was assisted by Grace who called the branch who said they can't find the documents.

I called the branch and confirmed the date and the person who helped me at 9h30AM today and Hlengiwe at the branch said she would get back to me to this hour I have received no response, follow up no sense of urgency or any hint of them seeking to find redress

I have been with this AVBOB since 2011 and somebody should have said what a useless bunch of *********** with 1% customer service level this ****ty company is