DO NO TAKE A POLICY WITH THEM, GO ELSEWHERE TRUST ME

I wish I could rate zero, unfortunately I cannot, pure disappointment.

I contacted your offices last week with regards to my policy that I wanted to reinstate.

I was informed that I am requested to pay an amount of R1515 and to send my proof of payment, requesting a reinstatement.

I vow and confirm that I spoke to 2 different employees of yours and they confirmed the same thing.

My number is known to yourselves and both recordings can be pulled out to confirm this.

I proceed to pay the amount of R1520 on 11 November 2021 hoping for my policy to be reinstated as instructed.

Today, I contacted your offices, having given enough time to allocate the funds and reinstate.

I was however shocked to learn that I must pay an additional R4000 something, apologies I didn’t not record the exact amount as I was upset at that stage.

However the nice lady did inform that she will speak to her senior and get back to me.

I am as well recording this on e-mail and I am requesting that please reinstate my policy or pay me back my R1520 so I can look for another policy elsewhere.

I can assure you that I am not rich and have no money to waste and give to a company like yours, given that my policy is no longer active, I believe I am lawfully entitled for my refund.

Your company really disappointed me and I cannot believe that I have been ******* into using my last money and still have no policy, I do not owe you anything, so please refund me back if the policy will not be reinstated.

I will ensure that the necessary steps are taken should I not get a response and/or feedback by 18 November 2021.

I therefore await to hear from you in this regard as a matter of extreme urgency.

Kind regards,