SX
Sinazo X
1 reviews | Active since May 2023
10 Mar 2026, 12:12
Dissatisfied customer service
I am very disappointed with the service I received from Grahamstown Branch ,I had a deceased repatriated from Caledon for a file to be closed in order to receive the money it took a call to the Head Office and the lady who was on conference call with me (client), and Caledon Branch was so defensive telling me about internal processes which were none of business ,I received the money on Friday afternoon ,the funeral was on Saturday ,The only thing I commend is that Caledon guy's attitude ,he took accountability and made a follow up since day one
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AVBOB Mutual Assurance Society's replyOfficial
11 Mar 2026, 08:23Dear SX,
We truly regret to hear about your recent experience with AVBOB funeral services. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
We truly regret to hear about your recent experience with AVBOB funeral services. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
AVBOB Mutual Assurance Society's reply11 Mar 2026, 08:23
Official
Dear SX,
We truly regret to hear about your recent experience with AVBOB funeral services. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
We truly regret to hear about your recent experience with AVBOB funeral services. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team