Dissatisfied Customer

Good day

I have a funeral policy with Avbob that I have claimed for on the 28th of August 2021 and currently also have other funeral polices with Avbob for 10 years which I am thinking of canceling due to poor service I have received from an agent at the Avbob offices in Pinetown.

The funeral policy cover was R10 000 which included the benefits attached. All I received was the following: * He**** * Coffin * 1 Cross bouquet of Flowers

No tent, chairs or refreshments was received. I was not received a breakdown of the funeral cost and what is included.

My daughter was on Avbob for 6 years before her passing and all I received out of my policy for her death cover was the above mentioned.

I went to the Avbob offices in Benoni to query about the above mentioned basic funeral policy as I have other policies with Avbob and I was informed that the Pinetown Avbob did me wrong.

I would like a breakdown of my child's funeral policy that Avbob had paid for as I was advised that the policy covers an amount of R13 000 and an additional amount of R3 000 towards her cremation. And what I received

My policy number is ? The insured person and claim was for my deceased daughter ? ID number ?

"Because AVBOB is like family...and with us, family comes first, always" I donot agree to this statement as I was not treated like family in the time of my bereavement. Should another family member pass will I receive the same treatment or should anything happen to myself will my family also be deprived of my funeral benefit?

Please note I request a detailed breakdown of my deceased daughters funeral cost as well as a detailed breakdown of my funeral policy including my extended family members that are covered by AVBOB

Awaiting your response.

Kind regards