ND
Ntombenhle D
1 reviews | Active since Feb 2020
18 Aug 2023, 11:07
Dissatisfied client
The disappointment and terrible treatment Ihave received, Im in disbelief that such a reputable insurer would do this to me at such a time when Im in mourning, I submitted my documents on Monday 14 August and the Matatiele branch told me my claim will be paid within 24-48 hours till today I have not received my claim payment to bury my grandma, I have to use the credit card as the funeral is today 18 August. Who will be paying for the interest on my credit card.
Helpful (0)
Replies (3)0
Replies (3)
AVBOB Mutual Assurance Society's replyOfficial
18 Aug 2023, 12:29Dear Ntombenhle Dlokweni,
We thank you for making us aware of your complaint.
Your complaint has been escalated to the Claims Department for immediate attention and the outcome of the claim will be communicated to you in due course.
Kind Regards,
AVBOB Complaints Department
We thank you for making us aware of your complaint.
Your complaint has been escalated to the Claims Department for immediate attention and the outcome of the claim will be communicated to you in due course.
Kind Regards,
AVBOB Complaints Department
AVBOB Mutual Assurance Society's reply18 Aug 2023, 12:29
Official
Dear Ntombenhle Dlokweni,
We thank you for making us aware of your complaint.
Your complaint has been escalated to the Claims Department for immediate attention and the outcome of the claim will be communicated to you in due course.
Kind Regards,
AVBOB Complaints Department
We thank you for making us aware of your complaint.
Your complaint has been escalated to the Claims Department for immediate attention and the outcome of the claim will be communicated to you in due course.
Kind Regards,
AVBOB Complaints Department
ND
Ntombenhle D's updateReviewer Update
18 Aug 2023, 13:20What I want now is my claim paid, this has been escalated long enough or else I will be forced to take this matter to the Obudsman if my claim is not paid before end of business today, I have given you enough time to process my claim from Monday, clearly your clients dont matter to you.
ND
Ntombenhle D's update18 Aug 2023, 13:20
Reviewer Update
What I want now is my claim paid, this has been escalated long enough or else I will be forced to take this matter to the Obudsman if my claim is not paid before end of business today, I have given you enough time to process my claim from Monday, clearly your clients dont matter to you.
AVBOB Mutual Assurance Society's replyOfficial
24 Aug 2023, 07:46Dear Ntombenhle Dlokweni,
We confirm that the claim on the policy was finalised and paid into your bank account on 18 August 2023.
Regards
AVBOB Complaints Department
We confirm that the claim on the policy was finalised and paid into your bank account on 18 August 2023.
Regards
AVBOB Complaints Department
AVBOB Mutual Assurance Society's reply24 Aug 2023, 07:46
Official
Dear Ntombenhle Dlokweni,
We confirm that the claim on the policy was finalised and paid into your bank account on 18 August 2023.
Regards
AVBOB Complaints Department
We confirm that the claim on the policy was finalised and paid into your bank account on 18 August 2023.
Regards
AVBOB Complaints Department