Dissapointing service from Avbob

My dear brother passed away friday 03/05/2019. My sister inlaw had a funeral policy with avbob so she submitted her claim the same day. After so much time spent at their port shepstone branch and numerous calls back and forth and the disgusting attitude Linda botha had, the claim was finally paid on friday 10/05/2019. 7 days after the claim was submitted. Mind you, without any outstanding documents. During this time Linda made it very clear to my distraught sister inlaw that she was only doing her a favour by calling their head office and faxing through the documents, eventually my sister inlaw had to buy airtime while waiting there in their branch and called herself. A reason for the delay wasnt given, she was just told to wait. Finally the day before the claim was paid after waiting the whole day at the branch and being told to wait 15 minutes each time for the funds to reflect in her account, Jacob from their head office assisted her and assured her the funds would be in the following morning, after apologising to her . The money went in the day before we buried him while we waited to pay the necessary stakeholders to make arrangements for the funeral. Its due to God's grace that we managed to bury him with dignity! My sister inlaw had to go through this while she is making arrangements to bury my brother not to mention what a devastating time this is for her. I am appalled that such a well known company renders this kind of service to people at such a terrible time. Policy number ********** 8.