Dishonesty

I find AVBOB to be taking me for a ride, two of my family members have passed on and my premium have not changed. I made a claim on the 16th of May 2024 and was told the claim is being processed.I called today to find out how far is the claim, I was told there’s no refund, when I was told it’s been processed. I have been with AVBOB for more than 10 years and they have not done anything right. On my first claim I was not given a full amount and even with that I was taken from pillar to post, I had to let it go. It means with this one I am expected to just let my money go. Such dishonesty from a big company and to think I trusted and had faith on them. I’m even thinking of cancelling and moving to a more reliable insurance company.