Disgusting service

Your service is so annoying and disgusting I sent an POP to ***. and they just ignored me. Now I just received an sms saying I’m on arrears payment was not receiving, same issue I had last month, do I need to complain here every month to get assistance someone allocate the and confirm my account is up to date do I have to do this every month? Also you people are still debiting my account I have asked to delete my banking details, your service is disgusting i can’t keep complaining every one