Disgusted service / dishonesty!!

We Made use of Avbob vanderbijl park as generally from what one sees on tv and media you rate yourselves very highly. I and we as a family has never felt so betrayed and bitter towards a funeral parlour. What a shame! We laid my mom to rest on the 14/04 and it was a disaster from you guys. I requested that my mom wears a specific scarf as she wore it with the pasding of my late father. We requested that photos be placed on the coffin during the service. This never happened! After the service I phoned your branch to enquire about it and was told they are still in the possession of the photos and the scarf! And that we can collect it. We sitting with children and grandkids that just lost their mother/ grandmother and then we have to deal with this utterly disgusting poor service bordering on being inhumane! The wreath that was on the coffin was not handed back to the family and yet we paid for it. Upon enquiring about my mom’s wedding band I was informed that it is at the branch. This is nearly 2 weeks later and nobody from Avbob thought it would be the right thing to contact the family and inform us. Was this a case of potential dishonesty??? I definitely feels like that as why would you have kept quit about it?