Disgusted

I took out funeral cover in October2020 with Avbob, My brother who is a beneficiary have now passed on. I am running up and down since Monday to Avbob kempton park back and forth. They told me i do not qualify for any discounts or special benefits and that my brother is covered for only 9000. I also did not get the R2500 cash back i have to pay grave fees out of my pocket . I have been running up and down for notice of death forms and a death certificate for my late brother. The avbob driver was asked to please drop a missing doc at my work place as it is convenient for me he told me that he was told not to. Driving up and down is costly and time consuming I am grieving the loss of my brother but i can not mourn the loss because this avbob situation is very uncomfortable and inconvenient 😭😭😭