TZ
Tshepo Z
1 reviews | Active since May 2018
24 May 2018, 05:47
Disgusted!!!
I am so frustrated and extremely disappointed by AVBOB. My mom lost her husband & submitted all documentation for claims on the 19th of May 2018 and til today she has not received payment! 48hrs/2 working days have passed but still! We are on 4 working days now and payment has not been made! The funeral is on Saturday and my moms life is even more miserable because of AVBOB! You are definitely not here for us! I spoke to agent (Lucia Nkosi) who confirmed that everything was submitted and promised we will receive the funds but now we are given the run around and she tells me that the claim with the underwriters and she’s doesn’t know why as everything was submitted. I am utterly disappointed!!!
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AVBOB Mutual Assurance Society's replyOfficial
25 May 2018, 12:41Dear Tshepo Zimba,
We have investigated your complaint and have communicated the findings to you.
We hope that the matter has been resolved to your satisfaction.
Should you have any further enquiries in this regard please send an email to *** or a fax to ***.
Kind Regards,
AVBOB Complaints Department
Best regards,
AVBOB Mutual Assurance Society's reply25 May 2018, 12:41
Official
Dear Tshepo Zimba,
We have investigated your complaint and have communicated the findings to you.
We hope that the matter has been resolved to your satisfaction.
Should you have any further enquiries in this regard please send an email to *** or a fax to ***.
Kind Regards,
AVBOB Complaints Department
Best regards,