DISGRACEFUL FUNERAL SERVICE

My father passed away on the 08.02.19 and we arranged with AVBOB to collect his body and cremate him. We advised AVBOB that we only wanted to have him cremated on Wednesday being the 13.02.19. We filled in the paperwork when we has here and were not given ANYTHING that they had taken the body. We advised them that we will be in on Saturday morning 09.02.19 to pay for the cremation and again discuss the details.

We proceeded to go to the office in Umbilo On Saturday morning, paid in full and the money was acknowledged as received. The paper work was all done and again advised that we wanted him cremated on Wednesday and we will collect the ashes on Thursday to proceed for his funeral on Friday were people flew from all over to attend.

Every day pretty much we would call to make sure that everything was going according to plan. We even called On Wednesday morning and were advised to only come after 1.30 on Thursday to collect. We agreed. This is when my horror story began.

On Thursday we went to their offices well after 2pm so that we didn't have to wait for his ashes to collect. We got the paperwork and stood waiting for his ashes. We asked the lady, sorry but when will we receive his ashes..... some guy came and told us with not a care in the world " He has NOT been cremated as we have not received your payment"

FIRSTLY WE HAD PAID WELL IN ADVANCE AND THE MONEY WAS RECEIVED.

We then said we want to speak to the guy that we dealt with, we were taken into a back office where the guy closed the door, we asked him what was going on and WHY my father had not been cremated, we proceeded to tell him, how can you not have the money when you acknowledged receipt of the payment. He said the guy at the front of the office didn't know what he was talking about. WHAT!!!!

We then said, well where are his ashes ????

He told us he was not cremated as he went on course and the lady he left it with to do was on LEAVE ?????? WHAT R12000 to cremate my father and you cannot preform a SIMPLE TASK ???

I see it like this SIMPLE PROCEDURE

Body received, body indexed, body cremated, ashes to family.

HOW HARD IS YOUR JOB ?????????

The guy said Im sorry, NOT GOOD ENOUGH. We advised him that we have people coming for the funeral and need the ashes. I did NOT give him an option, He was to be cremated today and PERSONALLY delivered to me Friday morning before 8 am. This was DONE.

HOWEVER...... why were we told it was all in order on Wednesday when we called? Why were we NOT informed there was a problem and he was not cremated ?

AVBOB ****** me of spending one last night with my father before his ashes were let out to sea to be at rest.....

You want MONEY very fast yet cannot provide the service we paid for. I will NEVER forgive avbob as we were unable to do our family ritual with our father due to YOUR lack of COMPETENCE. I am DISGUSTED with how you service your clients.

Dealing with a loss of a loved one, is hard enough on its own, then we are left to deal with USELESS service providers who cannot follow through on their promises yet want BIG money before they will do anything?

I will NEVER recommend AVBOB to ANYONE.

QUICK to take money, cannot deliver ! Horrid !