Discourteous inferior service continues

<p>On 22 July 2016 I posted a review regarding AVBOB briefly outlining the absolutely terrible service received ... since then it has become a veritable torment.</p> <p>Numerous "head office" and "area management" personnel have called me and my mother. Each wanting the "full story" and advising an "investigation" is underway. </p> <p>I will try to bullet-point everything to date ...</p> <p>1. The Nelspruit Branch gave the most horrific service including, but not limited to: nothing prepared, derogatory references to other deceased persons, confusing families and paperwork, arguing about events, being told we are "not the client" etc. </p> <p>2. We have requested a full & detailed listing of services given. To date this has not been supp****. The invoice sent has a bulk figure vaguely categorised as "Funeral Type & Coffin Details" - NO specifics although this has been repeatedly asked for. A full list of 'additional' services is detailed underneath - some of which we have queries on but are waiting for the comprehensive list first. AVBOB has, to date, not sent through any of this infomation.</p> <p>3. The head office contacted the branch office to 'investigate' after which the 'consultant' called and argued with me regarding the events (again). </p> <p>4. The head office contacted my mother (note she is not the person reviewing AVBOB) and discussed the prices with her - when I asked if they had (as this was something we were not 'worrying' her with) the 'client services' person blatantly **** and categorically assured me (& I asked her for absolute assurance) there had been absolutely no discussion of monies with her. This was a very shameless and undeniable lie perpetuated by AVBOB.</p> <p>5. After about the eighth phoncall requesting the same information I advised AVBOB I did not want 'another phonecall' but did want some type of resolution ...</p> <p>6. That's right - They phoned me AGAIN and asked for the sequence of events again. This 'area manager' promised to email me the breakdown of all the costs included in the generic portion of the Invoice (which is over and above all the listed expenses) and what AVBOB is doing to rectify the abominable manner in which we have been dealt with -m first by the branch and subsequently by the 'head office'. </p> <p>Needless to say I have received nothing (and am waiting on the next - "so what exactly happened' phonecall".</p> <p> </p> <p>AVBOB has horrified me with the callous and unprofessional way it dealt with us. From the crudeness of their comments regarding the deceased persons on their premises, the blatant lies told to me telephonically, the inability to send an email detailing costs incorporated in a 'generic' line item (which obviously leads me to assume there is something to hide) to the harrassment of myself and my family after the inital posting of the Hellopeter review.</p> <p> </p> <p>Until this point I was hopeful AVBOB would resolve this professionally but, sadly, it does not seem as if AVBOB is serious about this.</p> <p> </p> <p> </p> <p> </p>