Discourteous inferior service

<p>The Branch was discourteous, gave inferior service and confused. The first phonecall had the employee arguing with me about meeting me previously at the hospital (I had not and she continud to insist I had). It turns out she "confused" me with another family.</p> <p>At the office, the delays were extensive, nothing was completed and other newly deceased persons were referred to in a cold and unacceptable manner. Families were "mixed-up" again (with a different one to the phone call). </p> <p>The office meeting took place after three days and was scheduld as per Avbob's request.</p> <p>In respect to the other families that were "confused" with us and the references made, I will not openly publish more information then this as it is unnecessary to add to their trauma.</p>