Disappointment with AVBOB bad service!

I am disappointed with AVBOB. I submitted a claim in the PE branch on the 20th January and I was told documents will be sent to HQ in Johannesburg for processing. I then called HQ on the 25th January to check the status of my claim and I was told the claim is in the processing department and will take up to 5 days to process and appear in my bank account. I then decided to do a follow up again today 1 February with HQ, and a gentleman by the name of Mr Oliphant advised the claim was only received in HQ on the 29th January and its gone for processing and will take days to appear in my account. The consultant on the 25th **** to me about the claim being processed, how do I trust Mr Oliphant. I am very disappointed in AVBOB to think I took this policy on 01/05/2000 and this what I get for loyalty!