ZX
Zamantuli X
1 reviews | Active since Mar 2018
18 Dec 2021, 20:28
Disappointed with their service!!!
On the 31st of October 2021 we had a send off of one of our family members and on the day they brought the body they didn’t allow us to sit with it and on the day they didn’t transport the family as agreed and paid for. They did not transport the family to and back from the cemetery. When they were done they just left we don’t know to where but we paid. We want our refund and apology from this.
Helpful (0)
Replies (6)0
Replies (6)
AVBOB Mutual Assurance Society's replyOfficial
20 Dec 2021, 16:21Dear Zamantuli Xulu,
We thank you for making us aware of your complaint.
Information about the complaint requirements will be emailed to you in due course.
Information about the complaint requirements will be emailed to you in due course.
Kind Regards,
AVBOB Complaints Department
AVBOB Complaints Department
AVBOB Mutual Assurance Society's reply20 Dec 2021, 16:21
Official
Dear Zamantuli Xulu,
We thank you for making us aware of your complaint.
Information about the complaint requirements will be emailed to you in due course.
Information about the complaint requirements will be emailed to you in due course.
Kind Regards,
AVBOB Complaints Department
AVBOB Complaints Department
ZX
Zamantuli X's updateReviewer Update
10 Jan 2022, 19:56Who is Nathi L?
No one has bothered to assist. They asked for the documentation and it was provided to them but still nothing it’s almost a month now after logging a complaint
No one has bothered to assist. They asked for the documentation and it was provided to them but still nothing it’s almost a month now after logging a complaint
ZX
Zamantuli X's update10 Jan 2022, 19:56
Reviewer Update
Who is Nathi L?
No one has bothered to assist. They asked for the documentation and it was provided to them but still nothing it’s almost a month now after logging a complaint
No one has bothered to assist. They asked for the documentation and it was provided to them but still nothing it’s almost a month now after logging a complaint
ZX
Zamantuli X's updateReviewer Update
27 Jan 2022, 14:56I am still waiting for your call. I tried to call and they told me they can't assist me over the phone I have to send an e-mail and I have been sending emails but nothing.
They told me to email: ***
Azelea Mitchell and William Taukobong responded to one e-mail that was sent a month or 2 months ago and until today they also haven't responded or called or resolved the issues.
They told me to email: ***
Azelea Mitchell and William Taukobong responded to one e-mail that was sent a month or 2 months ago and until today they also haven't responded or called or resolved the issues.
ZX
Zamantuli X's update27 Jan 2022, 14:56
Reviewer Update
I am still waiting for your call. I tried to call and they told me they can't assist me over the phone I have to send an e-mail and I have been sending emails but nothing.
They told me to email: ***
Azelea Mitchell and William Taukobong responded to one e-mail that was sent a month or 2 months ago and until today they also haven't responded or called or resolved the issues.
They told me to email: ***
Azelea Mitchell and William Taukobong responded to one e-mail that was sent a month or 2 months ago and until today they also haven't responded or called or resolved the issues.
AVBOB Mutual Assurance Society's replyOfficial
31 Jan 2022, 15:27Dear Zamantuli Xulu,
Your comments has been noted.
We confirm that we have contacted you regarding matter and to inform that the outcome will be provided to our client.
Kind regards,
We confirm that we have contacted you regarding matter and to inform that the outcome will be provided to our client.
Kind regards,
AVBOB Mutual Assurance Society's reply31 Jan 2022, 15:27
Official
Dear Zamantuli Xulu,
Your comments has been noted.
We confirm that we have contacted you regarding matter and to inform that the outcome will be provided to our client.
Kind regards,
We confirm that we have contacted you regarding matter and to inform that the outcome will be provided to our client.
Kind regards,
ZX
Zamantuli X's updateReviewer Update
15 Feb 2022, 21:58The car was there but did not do what it was paid for. They left the family and we used our cars to transport the family and from the cemetery they just left and we had to find our way back. We paid but the service was not provided. I suppose we need to take it up to the shows on Moja Love and other media places where we can raise our issues and warn others about Avbob service. We were ****med clearly.
ZX
Zamantuli X's update15 Feb 2022, 21:58
Reviewer Update
The car was there but did not do what it was paid for. They left the family and we used our cars to transport the family and from the cemetery they just left and we had to find our way back. We paid but the service was not provided. I suppose we need to take it up to the shows on Moja Love and other media places where we can raise our issues and warn others about Avbob service. We were ****med clearly.
ZX
Zamantuli X's updateReviewer Update
16 Feb 2022, 13:01Yes, you did communicate with me Nolwazi Kunene, I am using my sister's account and I am not happy with the outcome as I feel ****med by you.
ZX
Zamantuli X's update16 Feb 2022, 13:01
Reviewer Update
Yes, you did communicate with me Nolwazi Kunene, I am using my sister's account and I am not happy with the outcome as I feel ****med by you.