1 reviews | Active since Jan 2026
Disappointed client
In 2023 November I took a policy with Avbob and covered my extended family member, my Aunt. I have been paying on a monthly basis without fail. She passed away on the 9th October 2025. I went to Avbob and made a claim. I received an SMS stating that they need certified documentation for a claim to be processed. I did twice and they said I cannot receive money because the beneficiary is my ex-husband. I told them I did not nominate my ex-husband as a beneficiary. They said I must write an affidavit and I did. They said I have to wait for 6 weeks then I will receive the money. It's been 7 days after the end of that 6 weeks and there is no update regarding the claim. They are still deducting the premiums and they said they will not refund me those premiums hence the life assured is deceased.
We truly regret to hear about your recent experience with AVBOB. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
The matter has been referred to our Claims department for their urgent attention. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
We truly regret to hear about your recent experience with AVBOB. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
The matter has been referred to our Claims department for their urgent attention. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team