LM
Lesego M
1 reviews | Active since Mar 2021
19 Jan 2024, 09:20
Disappointed by Avbob
My mom passed away and had a policy with Avbob. There was x3 premiums to be paid and unfortunately they were paid after my mom passed away but then I had received an sms stating that if the policy is not paid by the 28th January 2024 the policy will lapse. Where was the grace period? I have called and sent emails but no response from the society.
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AVBOB Mutual Assurance Society's replyOfficial
19 Jan 2024, 11:26 Dear Lesego Menwe,
We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly.
Our Team is currently reviewing your complaint and will get back to you as soon as possible. We appreciate your patience and understanding.
Kind regards,
AVBOB Complaints Team
We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly.
Our Team is currently reviewing your complaint and will get back to you as soon as possible. We appreciate your patience and understanding.
Kind regards,
AVBOB Complaints Team
AVBOB Mutual Assurance Society's reply19 Jan 2024, 11:26
Official
Dear Lesego Menwe,
We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly.
Our Team is currently reviewing your complaint and will get back to you as soon as possible. We appreciate your patience and understanding.
Kind regards,
AVBOB Complaints Team
We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly.
Our Team is currently reviewing your complaint and will get back to you as soon as possible. We appreciate your patience and understanding.
Kind regards,
AVBOB Complaints Team