Disappointed beyond measure

I have recently had a passing in my family and when I took this policy they oviaaaasly knew that when I was covering my kids they are in school and at no point did they advise that when claiming I should come with a letter from the school confirming that my child goes to which school SO MAKE IT MAKE SENSE MY SON HAS PASSED AWAY SCHOOLS ARE CLOSED NOW THE POLICY MUST BE STUCK BECAUSE OF A CONFIRMATION LETTER EXPLAINING WHAT SCHOOL HE GOES TI HONESTLY REALLY SONI CANNOT HRLP MY CHILD REST BECAUSE OF A PAPER I MIGHT NOT BE ABLE TO GET BECAUSE SCHOOLS ATE CLOSES