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Mmatsie M
1 reviews | Active since Jul 2020
16 Aug 2023, 01:42
Disappointed and disgusted service from Avbob
I submitted my funeral claim at Avbob office in Kempton Park on Tuesday the 8th August 2023, the paperwork is fine and even today Wednesday the 16th of August 2023 I haven't received the claim money.we burried my brother in law on the 12th August 2023 without them paying the claim. I have being calling Avbob everyday and they say all is in order they just waiting to pay but nothing is happening.i am so disappointed and disgusted with the service from Avbob.My husband have a separate policy with them but now he is considering closing the policy with them.Now my sister-in-law will think I have used the money as I promised them the money.
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AVBOB Mutual Assurance Society's replyOfficial
16 Aug 2023, 14:19Dear Mmatsie Mashatola,
We thank you for making us aware of your complaint.
Your complaint has been escalated to the Claims Department for immediate attention and the outcome of the claim will be communicated to you in due course.
Kind Regards,
AVBOB Complaints Department
We thank you for making us aware of your complaint.
Your complaint has been escalated to the Claims Department for immediate attention and the outcome of the claim will be communicated to you in due course.
Kind Regards,
AVBOB Complaints Department
AVBOB Mutual Assurance Society's reply16 Aug 2023, 14:19
Official
Dear Mmatsie Mashatola,
We thank you for making us aware of your complaint.
Your complaint has been escalated to the Claims Department for immediate attention and the outcome of the claim will be communicated to you in due course.
Kind Regards,
AVBOB Complaints Department
We thank you for making us aware of your complaint.
Your complaint has been escalated to the Claims Department for immediate attention and the outcome of the claim will be communicated to you in due course.
Kind Regards,
AVBOB Complaints Department