Disappointed

They are failing me dismally with their rewards.I claimed on their reward program on friday 6 November 2025 and I were to recieve a R300 Pick n Pay Voucher.I was told to wait for an sms with the voucher no and i have not recieved it until today.I have been trying to call them and wait for my turn to be attended to by their consultant and I get cut when that time comes.I phoned them twice today and chose emergency funeral service options just to get through to the consultant.Both consultant told me to wait for the sms which never came through.They said it may take them 7 days to fix the challenge they might be having.Why do they make their challenge mine,when I dnt let them wait for their premiums,now bcause this will benefit me I must wait for 7day yet some of their clients recieved their vouchers,like why meee??