DISAPPOINTED

Dear Avbob

I hope this communication finds you well.

I would like to have your urgent assistance regarding the subject mentioned claim number.

On the 7th of November I called Avbob in an aim to get information on how to claim for my late brother funeral cover, I spoke to a consultant who advised that we (beneficiary ,mom) need to visit avbob branch to submit a claim. we were then given a list of documents which we need to have for the claim process to undertake.

Items: Death certificate, notice of death, confirmation letter of undertaker, both IDs (claimant + deceased),bank statement stamped (claimant),claimant declaration (at the branch)

I then made arrangements to move the beneficiary ( 3years) and her mom from Lesotho to SA so that this administration can be processed. We went to Port Shepstone branch on the 28-12-2022 where we had a challenge due to Mom not being South African (Could not provide bank statement) we were then advised that the best possible way is for a family member to be nominated to receive the money. We submitted documents, signed nomination form. All declared to the mother of the child and submitted all necessary documents.

Yesterday I then made a follow up into your call centre where I was advised that a claim handler will come back to me to, I then received a call from your branch requesting that I open an bank account for the child (Beneficiary) .PLEASE NOTE THAT THE BANK CAN NOT ASSIST ME AS I AM NOT THE FATHER, they want letter of authority which we are in process of getting .

PLEASE NOTE THAT THE MOTHER CAN NOT OPEN AN ACCOUNT AS SHE DOES NOT HAVE A PERMIT BUT ONLY PASSPORT.

I called your branch, and I was given the details of Mr Arrogant Thato Motaung ,the claim handler. I explained our situation to him, and he insisted that the account must be open, Bank processes has nothing to do with Avbob.

I don’t have energy for Thato with scripted mindset, I need a matured person to look into this matter, I don’t have money and time to waste anymore I made all the arrangements following your advises so I don’t want anyone to tell me to waste more time and money.

We need this R10 000 so that the mother can go back home as the child is starting with school soon (pre-school) she needs the money and unfortunately due to her not having a permit it is impossible to get certain documents demanded by your Attorney Thato.

Please check this file, we submitted all we could and please investigate this matter with a sense of urgency.

I just wonder how you have handled it on the 1-10-2022 when we were finalising my brother funeral arrangements.

May you assist. THE MOTHER WENT TO THE BANK THIS MORNING AND THEY CAN NOT HELP HER AS SHE DOES NOT HAVE PERMIT,SHE WAS ADVISED TO GO BACK TO YOU TO ASSIST