TH
T H
1 reviews | Active since Nov 2017
14 May 2018, 12:46
DISAPOINTED
I don't even know where to being with how disappointed I am with the service I got from AVBOB, you say "when you are in need, call AVBOB and they will answer" how ironic, that was not the case with me.
My husband passed away in December and to date the claim has not been paid, we are really nog getting no joy from your services. We take out policies to relieve the financial burden and to also have peace of mind, but that not what we got from AVBOB. Now I'm wearing mourning clothes and every time I go to the AVBOB branches they take me from pillar to post and I cant even mourn my husband in peace.
what is more frustrating is that I informed you guys that my husband has passed away and you had promised that you will remove him from the policy, but to my surprise you are still debiting his contribution, but you fail to pay.....what nonsense it this...
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Replies (3)0
Replies (3)
AVBOB Mutual Assurance Society's replyOfficial
15 May 2018, 07:48Hello T-mama-galaetsang-hunadi,
We thank you for making us aware of your complaint and we will contact you as soon as possible to resolve the matter.
Kind Regards,
AVBOB Complaints Department
Best regards,
AVBOB Mutual Assurance Society's reply15 May 2018, 07:48
Official
Hello T-mama-galaetsang-hunadi,
We thank you for making us aware of your complaint and we will contact you as soon as possible to resolve the matter.
Kind Regards,
AVBOB Complaints Department
Best regards,
TH
T H's updateReviewer Update
15 May 2018, 07:59Policy number AL ********** X
Vivian Mohlala
********** 973
TH
T H's update15 May 2018, 07:59
Reviewer Update
Policy number AL ********** X
Vivian Mohlala
********** 973
AVBOB Mutual Assurance Society's replyOfficial
10 Jul 2018, 14:41Dear T-mama-galaetsang-hunadi,
We are unable to resolve your complaint due to outstanding information requested that has not been received.
The complaint will be reviewed upon receipt of the requested information.
Should you have any further enquiries in this regard please send an email to *** or a fax to ***.
Kind Regards,
AVBOB Complaints Department
Best regards,
AVBOB Mutual Assurance Society's reply10 Jul 2018, 14:41
Official
Dear T-mama-galaetsang-hunadi,
We are unable to resolve your complaint due to outstanding information requested that has not been received.
The complaint will be reviewed upon receipt of the requested information.
Should you have any further enquiries in this regard please send an email to *** or a fax to ***.
Kind Regards,
AVBOB Complaints Department
Best regards,