VM
Vinolia M

1 reviews | Active since Jun 2014

09 Dec 2015, 07:25

details wrong

I opened a funeral policy telephonically last month, I spelled each name, surname and date of birth of all the people I wanted to add. She sent me the document, my title was wrong, my grandmother's initials wrong, she didn't add my second born but duplicated my first born. I called them but couldn't get through for days, they had high call volumes. I finally got through 2 weeks back,I told them guy to change the details and he said he did and will send the document as proof. I still haven't received any proof and the first premium has been deducted. If anything should happen to me or family the will not pay out because of wrong details purposely done by their employees.

0
Replies (1)
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply09 Dec 2015, 09:36
Official
Hello Vino4545,

Thank you for notifying us of this issue, we have escalated this to the relevant department for further assistance and they will contact you soon to correct the details.

Kind Regards,
AVBOB Family

Best regards,