CS
Charmaine S

1 reviews | Active since Dec 2016

12 Dec 2016, 13:28

Despicable AVBOB Funeral Service:

<p>20/11/2016@09:00 - my dad dropped down dead in King Road, Brooklyn, Western Cape Province.</p> <p>@12:00 - The SAPS appeared at the scene to investigate the death and only then called the mortuary van to collect the body.</p> <p>20/11/201@12:45 - the mortuary van collected my dad, he was removed to Salt River Mortuary, Cape Province.</p> <p>21/11/2016@11:43- the body was released to Maitland AVBOB Funeral Parlour.</p> <p>2/12/2016@14:10 – I made an EFT payment from my FNB account into Avbob HeadOffice, ABSA account ********** 19, ABSA Pretoria, R13,200-00 was paid to Avbob Funeral Services for the cremation of my dad.</p> <p>12/12/2016@12:27 – I telephoned Maitland Avbob, Monique for confirmation that my dad was cremated. Monique rep**** that he is still laying in the Avbob funeral Parlour. Apparently, they are waiting for payment.</p> <p>This disgraceful, shameful, ************ and disgusting way my dad body is handled.</p>

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Replies (2)
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply12 Dec 2016, 14:45
Official

Hello Doresse

We thank you for making us aware of your complaint and we will contact you as soon as possible to resolve the matter.

Kind Regards,

AVBOB Complaints Department

AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply12 Dec 2016, 14:53
Official

Dear Doresse ,

We have investigated your complaint and have communicated the findings to you.

We hope that the matter has been resolved to your satisfaction.

Should you have any further enquiries in this regard please send an email to *** or a fax to ***.

Kind Regards,

AVBOB Complaints Department