Depressed client

Since from the 10 February 2023 I have been struggling to get help from avbob. Being sent from one person to the another, wanted to reduce cover amount as the premium are too high. It seems like everyone doesn't know how to do it. Being calling customer service, ask for call back but nothing. What depressed is the treatment that I'm getting after being a client for 6 years. Even thinking of canceling, spoke to a lot of people even team leader but still nothing. Very disappointed 😪