Delayed Funeral payout

I logged a claim on the 19th and you were assisted by Victor Mokoma and I was told that the policy is still active as the the paid for the month of May and it is still active. Victor advised that page 1, 3 and 7 were missing and which I submitted as requested. I had the policy since 2018 and this is the bad service I received as I couldn't even contribute to my sisters funeral 😔 I must say this has been a bad experience going back and forth and no communication of when will the funds be paid into my account Please urgently attend to this matter