Declined payment, Refusal to cancel

Good day.

I lost my dad. Avbob won't let me claim. They told me why, somehow i understand them. But at the same time I've been a loyal member for almost 10 years without claiming.

They refuse to cancel when i tell them to cancel the policy. I don't understand how they want to continue benefitting from me and they don't wanna let me go when I'm unable benefit from them...

You can contact me on ***