DECEMBER FUNERAL UNRESOLVED ISSUE

I still have a query with avbob for a december funeral,the only thing i am getting is excuses but no solution and no remorse.They are claiming that they refunded me but cannot produce the proof of payment,i was told by their staff that i must be refunded and was even given a refund form which they later changed their story saying i will not get the refund,now they are saying they refunded me,there is a transaction from my account that they refunded and reversed the payment which they tried gtting out of by changing stories,they are making an excuse for erecting the tombstone late saying we did not notify them that we are going to unveil the tombstone,we did not know that we needed their permission before we can unveil the tombstone,we only thought they will erect the tombstone as per the agreed date,the unveiling had nothing to do with them,they are making excuses for their employees or staff (kobus)who told us that we should be in the offices 5 days before the funeral to wash the deceaced because they have a very important funeral on the day we were supposed to come wash the deceased,THERE IS NO DIGNITY AND NO RESPECT FOR THE BEREAVED FAMILY.THEY ARE ONLY CONCERNED ABOUT PR,NO GOOD CUSTOMER SERVICE AT ALL.YOU CAN SEE BY THE NUMBER OF SAME SERVICE COMPLAINTS FROM THEIR CLIENTS THAT THEY DONT RESPECT THEIR CLIENTS AT ALL AND THEY DONT VALUE US.

I WOULD NOT RECOMMEND ANY OF MY FRIENDS AND FAMILY TO TAKE ANY POLICY FROM OLD MUTUAL AND I WILL MAKE SURE I TELL THEM OF THE TREATMENT AND THE SERVICE THAT THEY GIVE,I WILL EVEN GO TO AN EXTENT OF SHOWING THEM THE REVIEWS FROM HELLOPETER.

Policy number AL***A6

BONKE NKONYANE IM STILL WAITING FOR THE POP OF THE REFUND MADE IN FEBRUARY ACCORDING TO YOUR EMAIL