Death cover

Good day

I am writing this email with a heavy heart, my sister passed away,I am the beneficiary

I went to enquire about my sister's policy if its still active,we were advised that it is and we should submit required documents to claim for cash back.I was assisted by Vanessa and Stella from the vereeniging branch, they confirmed that the policy is active and we will receive cash back in 48 hours.

We were given information that was not accurate, I called on Friday morning to do a follow up and I was told that the policy is not active, I went to their offices at vereeniging and they told me the same story and said it was a misunderstanding.

This is not our problem that your customer care provided us with incorrect information.

I am logging a grievance, I need assistance regarding this matter.