Death Claim

Thus far not too impressed with your services. My Mom passed on 14th December and with numerous calls for assistance were given different information in regards to the policy that I took out for my Mom to ensure a smooth way forward in regards to funeral coverage etc. I did not expect the run around and that I will deal with lengthy claimant forms that needs to be completed and confirmation of bank details etc. All these documents you have on file. Please moving forward have a more sincere and empathic approach and smoother systems in place when your clients reach out for assistance. I have sent you all the paperwork today and look forward to hear back from you. The Broker that I have signed up with did not even have the courage to say condolences when I reached out to him on WhatsApp to let him know that my Mom passed. Until today, he vanished. We are never too old to learn, and this was just another disappointment of services received.