SD
Samukelisiwe D
1 reviews | Active since Feb 2015
04 May 2018, 17:20
Dead or Alive
Good Day Apparently I am behind premiums because there was no payment made in September 2013.
Payment was made on the 07/10/2013 for the unpaid debit order for 25/09/2013.
From then,I have been making cash payments as advised back in 2013 when I fell into arrears. I have never again missed a payment.
1.Why then do I get smses informing me that I am in arrears when Im clearly not?
2.Why was I informed that I can make one payment and use my ID number as reference when that clearly doesnt seem to be making my life easier and it seems to be frustrating your clearly *********** staff even further?
Reference number: ********** Agent:Chelsea Team leader:Zelda(she definetly leads from the back because she is clueless) She would be more useful to Avbob as a cleaner.
Samukelisiwe Dhlomo
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Replies (2)0
Replies (2)
AVBOB Mutual Assurance Society's replyOfficial
07 May 2018, 08:48Dear Samukelisiwe-sammy-keli-dhlomo,
We thank you for making us aware of your complaint and we will contact you as soon as possible to resolve the matter.
Kind Regards,
AVBOB Complaints Department
Best regards,
AVBOB Mutual Assurance Society's reply07 May 2018, 08:48
Official
Dear Samukelisiwe-sammy-keli-dhlomo,
We thank you for making us aware of your complaint and we will contact you as soon as possible to resolve the matter.
Kind Regards,
AVBOB Complaints Department
Best regards,
AVBOB Mutual Assurance Society's replyOfficial
27 Jun 2018, 09:30Dear Samukelisiwe-sammy-keli-dhlomo,
We have investigated your complaint and have communicated the findings to you.
We hope that the matter has been resolved to your satisfaction.
Should you have any further enquiries in this regard please send an email to *** or a fax to ***.
Kind Regards,
AVBOB Complaints Department
Best regards,
AVBOB Mutual Assurance Society's reply27 Jun 2018, 09:30
Official
Dear Samukelisiwe-sammy-keli-dhlomo,
We have investigated your complaint and have communicated the findings to you.
We hope that the matter has been resolved to your satisfaction.
Should you have any further enquiries in this regard please send an email to *** or a fax to ***.
Kind Regards,
AVBOB Complaints Department
Best regards,