Customer service agent that lead me astray

What bad service I got from Avbob after having policy with them over 2 years . I have 2 policies that I initially took with Avbob that where debited same time . Till I skipped 2 premiums and called them asking way abouts of reinstating 2 policies ,on a recorded line agent gave me different amounts to pay for each policy in order to reinstate both policies . To my surprise agent gave me incorrect amount on one premium which led to policy lapsing . I called again and asked how do I fix this ,since it's not my fault .Nothing happened till I emailed complains department that got back to me after few weeks to find out more details about the complain . The complains clerk still took time to do investigations ,till I called him to find out how far is he with investigations ,he told me he can't give any feedback this far as he still busy with investigations . I asked him time is passing by ,meaning it might be too late to reinstate policy ?What must I do in the meantime ? He then said the reason the policy lapsed is because I didn't pay full amount required to reinstate , I asked how come ? because I payed full amount the agent said I must pay as per recording . He then said he cant listen to all recordings unless I give him dates of particular recordings to listen to . So now the problem is the agent that told me pay incorrect amount to reinstate ,secondly the complains clerk is doing investigations without listing to calls to confirm what if agent gave correct amount or not What do I do if every agent I call gives me different amounts What do I do if complains clerk is doing investigations without listing to calls I send proof of payment for both policies but one was resisted and the other one lapsed When you call in , agents will tell different stories , give you different amounts and different solutions ,yet they work for one company ,using sames system and went for same training My policy lapsed just like that , because agent gave me incorrect amount and no one wants to account but pass the issue to the next person Are calls recorded ? If so why can't someone listen and confirm what transpired on the call What about my family that I covered on that policy ? What about my money ? All that cant be solved because of false advise I got from their agent