Customer Service

Dear Sir/Madam,

I'm writing to express my disappointment and frustration with recent incident that occurred upon Avbob conducting my mother-in-law funeral as I phoned call centre on the 17 May 2025 after my mother-in-law passed away Avbob came promptly to collect her body took her to the Braamfontein Mortuary 7 Owl Street.

On the 19 May I went to Avbob branch to make funeral arrangement for the burial. We were assisted By (); we spoke to her all was finalised until she said to me, I must come back on Tuesday to check on additional costs that needs to be added on my arrangement as I took Coffin EE3806 as it was a bit costly R10,600 as per the breakdown of payment attached.

I was told that from Free Funeral basic I'm supposed to get R14,900 plus my contributions from premiums paid R12,600. The cost was for Coffin, grave arrangement 20 chairs & gazebo all the grave equipment home curtain. Doctor's fees & Herse transporting deceased from Mortuary to home, from Home to hall from hall to Waterfall cemetery. I was requested to pay R1,932.78 for top up for the funeral & R2,700 for the family car upon checking the invoice I'm not sure of the breakdowns of costs. I am utterly dissatisfied need clarity on costs I like to query the invoice.

On the 22 May 2025. We were told that we need to bath & dress the deceased upon arriving at the mortuary she was not in a good condition the diaper that she was wearing when she was collect on Sunday the 18 May, was still in place dirty soiled her bums were burned due to a soiled diaper,

The mortuary condition as well is unbearable there is funny smell from the bathing point that you cannot gulp your saliva.

Please kindly I would like to get feedback on the complaint take this matter seriously and respond to my concerns promptly