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Phil M

1 reviews | Active since Feb 2020

07 Oct 2022, 14:33

CULTURE OF UNPROFESSIONALISM

Poor service, different information from different agents as a result my Cash Back is not processed even now after 9days of submitting docs. Being taken from pillar to post. I was told by an agent at Avbob Pretoria West that the matter will be dealt with within 48 hours. Call Centre agent Basetsana was not helpful at all, kept me on the line for ever(2022-10-07). When you go Avbob Pretoria West, agents are just relaxed with shoes taken off and legs on the table. The agent at Quagga Mall is forever not on the desk, quite unhelpful ASSUPOL IS BETTER

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Replies (1)
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply07 Oct 2022, 15:23
Official
Dear  Phil Masingi
We thank you for making us aware of your complaint and we will contact you as soon as possible to resolve the matter. 

Kind Regards, 

AVBOB Complaints Department